Store Policies

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  Research Use Only

The products on this website are for legitimate research use only. They are not intended to prevent, treat, or cure any illness or disease and are not intended for human consumption. By accessing this site, you acknowledge that you are at least 21 years of age, understand these terms, and have a legitimate research basis for buying these products.

Any reference to or discussion of human consumption of any type will result in cancellation of sale and prohibition on future ordering.

We cannot advise customers about any part of the research process, and assume that all researchers have the requisite knowledge and expertise to safely conduct their experiments and properly handle research-grade compounds.

 We are not able to accept returns on research products for obvious safety reasons.

All of our products come from reputable manufacturers with established safety records.

 In the event that you are not satisfied with the research product you purchase, you may contact our care team to discuss the issue.

Refunds will not be issued for purity or fill weight unless 3rd party test results are presented showing that the product is either underweight or the purity is under 98%. Upon submission of these 3rd party test results, a full refund will be issued.

Test results are only accepted from reputable testing providers, as indicated here:

1. TrustPointe Analytics
2. MZ Biolabs
3. Janoshik Analytical
4. Prime

 We ship all products using UPS Ground unless otherwise requested during order submission. Shipments are picked up between 10am-2pm each weekday, and usually arrive within 3 business days, although it may take up to 10 business days to arrive due to recent ongoing carrier delays.

Tracking information is provided upon shipment, and automatically sent to customer’s email address. Tracking should be followed to ensure safe and secure delivery of your product.

We are not responsible for stolen or redirected packages. We encourage all customers to use a secure lockbox or a drop box for package delivery to ensure safety of purchased items.

In the event your package is lost, we can utilize shipment insurance to generate a refund or re-ship your product.

Please note that shipping delays do happen, and we have no control over the shipping process once the order leaves our warehouse, 

While we understand it is frustrating for your order to get delayed, please be patient. The vast majority of packages that are delayed in transit do ultimately get delivered.

Our policy is to wait 10 business days before reshipping an order or offering a refund. We have found this to be the most equitable policy.

We are not able to authorize re-shipments or refunds for packages with tracking info that states “delivered.” This includes packages delivered to an incorrect address or to a common area in an apartment building.  Customers should contact the carrier to inquire about the package delivery prior to reaching out to us for assistance.

Contact us via the chat bubble for questions related to refunds and returns.

  We defend our business from fraud and theft assertively.  Customers who submit chargebacks/disputes for valid fulfilled orders will be banned from our store. Please contact us about any order issues before initiating a chargeback/dispute. Most of these order issues can be worked out collaboratively to mutual satisfaction.